Terms and Conditions for shipping your repair to our facility

Data Protection:
We strongly advise performing a full backup of your device prior to dispatch. Although rare, certain diagnostic or repair procedures may result in data loss.

Packaging and Transit:
Please package your device securely alongside its original charger and cable, using a trackable courier service. We accept no liability for damage sustained during transit due to inadequate packaging.

Post-Arrival Inspection:
Your repair will be inspected for any damage. All cosmetic dents, scratches or marks will be noted and compared to your previously submitted cosmetic condition notes.

Facility Access:
Please note that our workshop operates exclusively as a specialized technical facility and is not open to walk-in traffic. All device drop-offs and collections must be fulfilled via a reputable courier service.

Diagnostic Inspection:
Initial diagnostic assessments are completed within approximately two business days of receipt. Submitted fault descriptions serve as a preliminary guideline; a comprehensive technical evaluation is performed on every device to confirm the final fault and cost scope.

Quotation and Payment:
Following inspection, we will provide a formal quotation alongside direct EFT details or a secure online payment link. Repair work commences immediately upon receipt of payment confirmation.

Turnaround Time:
Standard repairs are completed within approximately three business days from acceptance of quote, contingent upon issue complexity and component or parts availability.

Software, Firmware, & Account Lockouts:
Clients must remove all remote management profiles, user passwords, and activation locks (e.g., Apple ID, iCloud Find My, or firmware credentials) prior to service. HOVR is not responsible for repair delays or inability to test devices caused by locked accounts.

Pre-Existing & Hidden Damage:
HOVR is not liable for latent defect, pre-existing liquid damage, or failure of components during diagnostic disassembly. Devices previously modified or serviced by unauthorised third parties are accepted entirely at the owner\\\'s risk.

Unrepairable Devices & Reassembly Risks:
In cases of severe structural, board level, or water damage, attempting diagnostics may render the device permanently non-functional. HOVR does not guarantee that an unrepairable device can be reassembled to its exact incoming operational state.